FREQUENTLY ASKED QUESTIONS

Do I need a appointment or can I just walk in?
We see patients by appointment only. We make every effort to accommodate families with sick children and reserve same day appointment slots each day. The last appointments in West Ashley are at 6:30 p.m. on Mondays and Tuesdays and 4 pm Wednesdays through Fridays. If your child gets sick in the afternoon and there are no appointment remaining, we may give you advice over the telephone and see your child the next business day. If there is an emergency we may recommend that you take your child to the Pediatric Emergency Department at MUSC or to an MUSC After Hours Clinic.

What else can I do to make things go smoothly when I come for my appointment?
Upon check-in, please notify the front office staff if there are any changes with your contact information. At check-out, please make note that copays, co-insurance and deductibles are due at the time of service. Please also notify the nursing staff if you need a shot record before leaving the office.

I am pregnant and would like one of the doctors at Plantation Pediatrics to see my new baby once he/she is born. What do I need to do?
If you are delivering at St. Francis Hospital, let your labor and delivery nurse know which pediatrician you would like to see your baby. The newborn nursery staff will notify us once your baby is born and Courtney Hillman, our Pediatric Nurse Practitioner, or our on-call doctor will come and see the baby at the hospital each day that the baby is there. When the baby is discharged from the hospital, you will call and make a follow-up appointment with the pediatrician of your choice. If the baby is born at any other hospital, a doctor or nurse practitioner from Coastal Pediatrics will take care of your baby at the hospital and will tell you when to schedule a follow-up appointment with the doctor of your choice. The first hospital follow-up appointment is usually within 2-3 days of discharge and does not involve immunizations.

I’m expecting my first baby, do I need to schedule an appointment with a pediatrician prior to delivery?
Since most of our patients come to us through trusted referrals, a “meet and greet” appointment is not necessary. You can schedule your baby’s first appointment once your baby is born. However, if you are going to our Goose Creek location, your are welcome to schedule a Meet and Greet appointment with Dr. Martin to talk with him beforehand.

I am not sure if my child needs an appointment or not. I would like to talk with a nurse.
For non-urgent issues, you will call the office during regular hours and leave a voice mail for the nurse in our office. Please remain near you phone as you will receive a call back soon. Some days we have a high volume of calls so thank you for being patient. The nurse will give you phone advice and help you decide if you need an appointment that day. Each phone message is then reviewed by a physician in the office.

After normal business hours, we have an answering service and you can speak with a nurse about your child. These messages are reviewed by a physician the next business day.

In the case of a life-threatening emergency, you should always call 911.

What if I need a shot record?
If you need a shot record, please call our office. Please plan ahead as we often receive a large volume of requests and we may need at least 48 hours to process your request. Also, if your child has received shots at another office, we can only include those shots on your shot record if we have a copy of them.

What should I do to prepare for my child’s check-up?
Please call your insurance company to see if your child’s vaccinations will be fully covered. This is important because we have two stocks of the same vaccines. The state of South Carolina provides vaccines at low or no cost to patients who are uninsured or under-insured.

What vaccination schedule do the doctor’s recommend?
We recommend adhering to the American Academy of Pediatrics (AAP) vaccination schedule. Learn more by visting https://www.aap.org. Vaccinations are safe and effective in preventing serious illnesses.

What if I need a prescription refill or a prescription for WIC?
Please call the office. Please plan ahead as we receive large volumes of requests and may need at least 48 hours to process your request. While some prescriptions can be refilled without an appointment, depending on the situation, the physician may need to assess your child before issuing a refill.

Will the doctor call in antibiotics without seeing my child?
Our desire is to practice excellent medicine. It is often difficult to accurately determine what is going on with a child without doing a physical exam. For this reason, we are unable to call in antibiotics without having seen your child.

If my child has a fever, and I bring he/she in to be seen, should I expect to receive a prescription for antibiotics?
Many childhood illnesses are viral. You should expect the doctor to take a thorough history and perform a physical exam. From there the doctor will make a plan for treatment which may or may not include antibiotics.

What if I need a pre-participation sports physical?
If your child has not had a well child check within the past 12 months, please call and schedule a well child check. Bring your physical form with you and make sure to fill out the patient history section. Your child’s physician will perform a sports physical and fill out the form at your visit.

If your child has had a Well Child Check within the past 12 months, please fill out the patient history section of the form and send us the form. Please allow 48 hours for completion.

Any health concerns, recommendations, or referrals may need to be addressed prior to your child being “cleared” for participation.

What if I am concerned my child may have ADHD?
If you are concerned about ADHD, Please fill out the parent assessment and ask your child’s teacher to fill out the teacher assessment. Then bring the forms to our office. Schedule a behavior assessment appointment when you can bring your child in for an appointment and discuss the results with your child’s physician. It is helpful if you can bring the forms to the office ahead of time so your child’s physician can review the forms prior to the appointment.

My child is on medication for ADHD. How does that work at your office?
In general, even when a child is stable on ADHD medication, careful monitoring for side effects IS required. Therefore, we see your child for an “ADHD med check” every 3 months to monitor blood pressure and growth.

Caring for your children from birth to early adulthood

(843)766-6308

Our office staff is ready to answer your call Monday through Friday 8 - 4:50.

During lunch (12:45 - 2) and after hours, our answering service is happy to assist you.

OFFICE HOURS

West Ashley Office:
Monday & Tuesday, 7:45AM - 6:30PM
Wednesday - Friday, 7:45AM – 5PM

Goose Creek Office:
Monday, Tuesday, Thursday, 8AM - 5PM
Wednesday, 1PM - 5PM
Friday, 8AM - 12PM

WEST ASHLEY OFFICE

1871 Savage Road
Charleston, SC 29407

Phone: 843.766.6308
Fax: 843.804.9883

GOOSE CREEK OFFICE

105 B Springhall Drive
Goose Creek, SC 29445

Phone: 843.766.6308
Fax: 866.533.4473

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